The City of Victoria will launch its updated Alert Center this week, providing residents with targeted email and text notifications about City services.
How it works
Unlike the City’s current alert system, the new software will send targeted messages to residents based on where they live. For example, if a trash pickup route is running late, the City will send an alert only to residents on the affected route.
The new service will not replace or duplicate emergency alert services, such those provided by the National Weather Service or the Victoria City/County Office of Emergency Management.
What to expect
Residents who are already City of Victoria utility or trash customers will be automatically subscribed to the new service.
These residents will receive a notification in the coming days inviting them to create an account within the new Alert Center. Notifications will be sent through whichever communication methods the resident has provided to the City (text message, email and/or phone call).
Once residents have created an account, they will be able to customize how they receive alerts, including which communication methods they prefer and which types of alerts they want to receive.
What if I’m not a customer?
Residents who are not utility or trash customers will need to opt in to the new service.
Residents who are subscribed to the City’s existing alert system will receive a notification inviting them to sign up for the new service.
Information about how to sign up will be posted at www.victoriatx.gov/newsroom once the new service goes live.